Terms and Conditions

Thank you for entrusting your glass repair to us. Some aspects of the terms may not be relevant to you. Please ask for further explanation / clarification if required.

All bookings, orders, and commissions are subject to these terms and conditions and by placing or confirming an order you are confirming that you have read and agreed to these terms.

Fees

All fees are subject to VAT at the current rate. Fee levels are determined by the procedures used during restoration, the time taken, and the complexity of the restoration work required. You will receive a detailed invoice for every transaction with us.

Payment Terms

All fees are to be paid before or on collection of the item or items. If an item is being posted, then full and cleared payment must be received before the item(s) will be dispatched back to you.

Hotels and restaurants may apply for credit account facilities. Our payment terms are 30 days from date of invoice unless otherwise agreed.

If an account is not settled within 14 days we reserve the right to add interest, charges and reasonable costs as per The Late Payment of Commercial Debts Interest Act 1998. Should the account remain overdue for a period of 30 days or more, we reserve the right to refer the account to our debt collection agency and may be subject to legal action.

The costs and charges for this action will be added to the account and pursued by our Debt Collection Agency. Where the Debt Collection Agency pursue Legal Action all court costs, charges, applicable interest and cost of enforcement will be added to the balance and recovered alongside the overdue sum.

Any cheque returned, credit card not honoured or cash found to be counterfeit will result in the account being restored to the original sum with further charges added in respect of bank charges and administrative costs including interest.

For your convenience we accept cash and BACS payments, most major debit/credit cards (excluding American Express) and cheques supported by guarantee cards. Card payments are currently only accepted in person at the workshop, and are not accepted over the phone.

Quotes and Estimates

We can provide you with either a quote or estimate before restoration work commences, depending on the type of work involved. Estimates are used to give you an idea of the potential costs, however are not legally binding and the amount due may be higher or lower depending on a range of factors such as time taken, methods carried out, and any additional requests from you throughout the course of the restoration work.

Deposits

We reserve the right to request up to a 50% deposit for restoration work estimated to be of high value, such as when glass has to be specially commissioned to be blown and cut for bespoke orders.

Insurance

All work is carried out at your own risk. We cannot be held responsible for glass or silver which is damaged in the process of restoration.

Postage and Courier Insurance

Any item sent via courier or any other postage service will only be insured up to a limited amount depending on the service used. If the item is of high value or sentimental value, it is your responsibility to arrange an alternative method of collection/delivery. If you do not request this, then we will assume that you are happy with the basic levels covered as standard.

Items Left in Lien

Items remain the property of Aldridge Glass Ltd until the work carried out is paid for in full. If no payment has been made after 24 months from the date the work was requested, Aldridge Glass Ltd reserve the right to sell the item to recover any costs incurred, including debt recovery charges and storage charges. Aldridge Glass also reserve the right to keep the full value of what the item sells for, even if this is greater than the original debt.

Variation

No variation of these conditions will bind Aldridge Glass Ltd unless it is specifically agreed in writing and signed by a Director.